On Saturday, December 3, my bleedin’ PowerShot A70 broke. Though I could still view old images, the viewfinder in camera mode showed a blur of black and violet. Balls! This will be a regularly updated entry to see how long Canon takes to fix this problem.
FedEx note on my door sez they tried to deliver a package, but maybe this is something else I ordered (shoes). The exciting answer tomorrow!!!
A little email (followed by a letter the same day) informs me that the camera has been fixed and shipped. So I will have to borrow a camera to get that New Year’s Eve action. Balls.
Canon loves me! They really love me! They’ve officially decided to fix my camera FOC (free of charge). Niiiiice. “You will receive the camera within 7 working days of this date.” I put that date at 12/30, just in time to catch a photo of me sicking up too much vodka for New Year’s. Excellent.
But we’ll see, won’t we?
UPS delivered the package to Elks Grove, IL this morning. Get to work, dudes.
Returned home yesterday to find the letter from Canon containing my UPS sticker. I sent out the camera in the box today. Let the thumb twiddling begin!
Took the camera down to Russ Camera, just to see if this was a commonly diagnosed problem. It was.
“It’s the chip!” the lady there said. “Are you out of warranty?”
Yes, I am!
“Did you buy it with a credit card?”
Yes, I did!
“Ah, well, some credit card companies actually extend any warranty for you. You should give them a call.”
I give my VISA card a call and find out that yes, there is an extra year tacked on to all orders paid. Cool.
At work, I call Canon and I don’t even have to worry about warranties. Because this sounds exactly like a bad chip, and the A70 was known (was it?) for bad chips, they will fix it for free. But they need the camera’s serial number.
I rush home after class and in the final five minutes before their customer support goes home for the day, I relay the serial and I’m told that they will send out a packing label for me. Upon receipt, it should take 7 – 10 working days. I imagine a backed up tech lab with piles of faulty A70s. A harried chip-replacer says to himself “Goddamnit! I must be seven to ten days behind. And it only takes a minute to replace!”
Still no packing slip in mail…hmm…
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